Payment Gateway Security Policy

Payment Gateway Security Policy

At Mangrove Foundation of India (MFI), your online security is our top priority. We use trusted, industry-standard payment gateways to ensure that every donation made on our website is safe, encrypted, and handled with utmost care.

1. Trusted Payment Partners

All online transactions on www.mfiglobe.org are securely processed through our authorized payment gateway partner(s), such as:

• Razorpay
• CCAvenue
• Other RBI-compliant providers (as applicable)

These partners are PCI-DSS (Payment Card Industry – Data Security Standard) Level 1 compliant, ensuring global standards of security.

2. Secure Connection & SSL Encryption

• Our website is fully secured with SSL (Secure Socket Layer) encryption.
• This means all information exchanged between your browser and our server is encrypted and cannot be intercepted or tampered with.
• Look for the padlock 🔒 icon in the address bar before making a donation.

3. No Storage of Card Details

MFI does not store any sensitive payment information such as:

• Debit/Credit card numbers
• CVV codes
• Bank login credentials

All sensitive payment information is handled exclusively by the payment gateway in compliance with RBI guidelines.

4. Multiple Payment Options Supported

We support secure donations via:

• Debit Cards / Credit Cards (Visa, MasterCard, Rupay, Amex)
• UPI (PhonePe, GPay, BHIM)
• Net Banking
• Wallets & EMI (if supported by the gateway)

Each transaction is authenticated using multi-factor verification such as OTP or 3D Secure.

5. Transaction Confirmation

Upon successful payment, donors will receive:

• On-screen confirmation
• Email receipt with transaction ID
• Downloadable 80G tax exemption certificate (if applicable)

If you do not receive confirmation within 30 minutes, contact us immediately.

6. Fraud Protection Measures

Our systems include:

• Real-time fraud detection by payment gateway
• IP monitoring
• Rate limiting to prevent abuse
• Secure admin access controls

If any suspicious transaction is detected, it will be blocked and logged for investigation.

7. Donor Responsibility

While we take all reasonable precautions, we request donors to:

• Ensure you are on the correct website: https://www.mfiglobe.org
• Do not share OTPs, card PINs, or login credentials with anyone
• Avoid using public/shared computers for transactions

8. Reporting Payment Issues

If you suspect fraud or experience a payment error, immediately notify our support team:

Mangrove Foundation of India (MFI)
📧 Email: admin@mfiglobe.org
📞 Phone: +91 98437 47971
📅 Response Time: Within 1–2 business days

🛡️ Your Trust, Our Responsibility

At MFI, every donation fuels real-world change. We are committed to making your donation journey not only meaningful — but also 100% secure.